Refund policy

All sales of Art are final. We don't refund for a change of mind.

Returns are only accepted in the case of damage, you are required to produce evidence prior to returning any art. Once you have provided sufficient evidence that is acceptable to us, we will work with you to return the art for analysis, prior to any agreement to refund. 

If the package is damaged, please take photographs and contact us immediately. 

We recommend that you take photos during unpacking process, should there be any damage to the artwork this record is required.

Please unpack carefully ensuring the art is not damaged during the unpacking process, this type of damage is not covered under the returns policy.  

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the situation, procedures need to be followed.

Should any damage occur in transit it is important that you take extensive photographs whilst unpacking, and of packaging and damaged Art. We are unable to claim without the proper evidence. If you are sending the Artwork back, this evidence is required prior to you return posting, therefore you will need to contact us to discuss. Additionally, the artwork will need to be carefully repacked to avoid further damage, and returned to us. 

To start a return, you can contact us via our contact form here on our Shopify website, or by replying to the email address provided during the sale process. Please wait for our response.

Please note that returns will need to be sent to our return address on the package.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, usually, this will be the same carrier we used to send it to you. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards, or due to change of mind.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. You will also then have the option or requesting a commission to replace the damaged art.
If more than 15 business days have passed since we’ve approved your return, please contact us.